As a developer for MSCRM I never setup email templates or mail merge templates. Typical I get specifications for enhancing CRM through .NET work whether it be plugin assemblies, Silverlight applications or system integration work. Merging tends to be handled by the consultants so I never have visibility of it. Recently I found myself reading Vlad Arabajiev’s blog on Using Hyperlinks in Mail Merge which reminded me about an issue which was raised about embedding images in to an email template. If you have ever tried to create an email template you will know that there is no option for adding an image. If you want to add an image you have to make sure that it is hosted somewhere and copy & paste the source HTML which references the image.